TRUESHINES · PROCESS
Vol. III Issue 07 The Process
Vancouver, BC Four Steps · One Promise
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The Process · A field guide

Quote.
Schedule.
Clean.
Walk-through.

Four steps, the same every time. From the first message to the last wiped counter — a process you can plan your week around.

Quote time ≤ 60 seconds
Confirm time ≤ 1 hour
Crew Vetted · Insured
Re-clean 24h guarantee
Plate VII · A clean Vancouver kitchen · Unsplash
Editor's note

The same process, every time, for every space.

A good cleaning company is mostly a logistics company. The mops are the easy part — what matters is showing up when you said you would, with the right people, the right products, and a checklist that doesn't skip the bit behind the toaster. This is the workflow that gets us there. It is not exciting. It is the reason your kitchen is clean.

The four steps

From hello to a clean house, in four moves.

Step 01

Quote.

Plate VIII · Unsplash

Tell us about your space — the size, the kind of clean, the address. We'll send a flat price and a slot, usually within the hour. No phone tag, no on-site walk-through required, no upsell.

Time≤ 60 sec
ChannelForm · Call · Email
OutputFlat price
Step 02

Schedule.

Plate IX · Unsplash

Pick a slot. We confirm in one hour with the crew lead's name, the arrival window, and a text the morning of. Same crew for every recurring visit — you learn their names, they learn your house.

Confirm≤ 1 hour
ReminderText AM of
RecurringSame crew
Step 03

Clean.

Plate X · Unsplash

Vetted crew arrives on time with a 49-point checklist, EcoLogo products, and HEPA-vac the dog will want to attack. Quiet, quick, in and out — most cleans finish inside the window we quoted.

Checklist49 points
ProductsEcoLogo
CrewBackground-checked
Step 04

Walk-through.

Plate XI · Unsplash

If anything is off — a streak, a missed corner, a dog toy that got moved — we come back free within 24 hours, no questions, no invoice footnote. The re-clean rate last year was 0.4%.

Re-cleanFree, 24h
2026 rate0.4%
Questions?None asked
The promise

If it's not right, we come back free within 24 hours.

That's the deal. No invoice footnote, no arbitration clause, no "subject to inspection". You call, we come back. The only number we watch more closely than the cleaning one is the re-clean one — last year it sat at 0.4%.

Plate XII · The crew, mid-clean

Start with the quote.

Sixty seconds, flat price, no phone tag. Or call us — there's a real human at the other end.