Vancouver·Burnaby·Richmond·North Van·West Van·25 Metro Vancouver Neighbourhoods
About · Vancouver since 2014

Built for property managers. By people who used to be one.

We started in a Gastown basement in 2014 with two cleaners and a list of nine stratas. Today we run 247 properties across Metro Vancouver — same playbook, just more terminals.

2014 founded 247 properties 42 staff 99.7% retention
247 Google reviews 4.9 ★ average WSIB covered Bonded & insured EcoLogo certified 24h re-clean guarantee
Our story

From a single Yaletown strata to 247 properties across Metro Vancouver.

Our founder, Maya R., spent 6 years as a property manager at a Coal Harbour strata before getting tired of vendors who didn't show up, didn't photograph their work, and didn't answer the phone. She started True Shines with a simple thesis: the cleaning industry was operating like it was 1995, while the buildings it served had moved into the 2020s.

Twelve years later, every True Shines crew carries a tablet, every job is photo-verified, and your account manager responds in under 12 minutes. The cleaning part is the same as it was in 1995 — we just added the layer that makes it auditable.

· 2014 · Founded in Gastown · 2017 · First 50-property contract · 2020 · EcoLogo certification · 2024 · Operations dashboard v3
Vancouver office workspace with team collaboration Coal Harbour · 2026
Operating principles · 4

What we hold ourselves to, every visit.

01

Show up on time

If we miss a window, the next visit is free. 99.4% on-time across 18,000 cleans last year — the other 0.6% we paid for.

02

Photograph everything

Every clean is photo-verified. You see the result before we close the door. If you can't verify it, we didn't do it.

03

Re-clean in 24h

Anything below a 4.5★ on your internal survey, we re-clean inside 24 hours — free, no questions, no upcharge.

04

One number to call

One account manager, one phone number, one email. You never have to repeat your building's spec to a call center.

Team · 42 staff · Vancouver

The people answering your phone.

Six of the people who run the operation day-to-day. The other 36 are uniformed cleaning technicians across the Lower Mainland.

Maya R.
Founder & CEO
Devon K.
Head of Operations
Jas L.
Account Manager · Commercial
Priya S.
Account Manager · Residential
Tom B.
Lead Technician · Night Crews
Ren M.
QA & Training Lead
Certifications · Audited annually

Carrying every cert your procurement team will ask about.

All certificates are current, audit-ready and available as PDF on request.

WSIB Covered
ACCT #44188291
$5M Liability
Intact Insurance
Bonded
Surety bond active
EcoLogo Certified
UL ECVP 2793
BBB A+ Accredited
Since 2017
ISSA Member
CIMS-GB applicant
WorkSafeBC Clean
No violations · 5 yrs
ISO 9001 (pending)
Q4 2026 audit
GBAC Trained
All technicians
WHMIS Trained
100% staff
Documentation · Procurement-ready

Everything your procurement team will ask for, in one folder.

Send the link to your contracts team — they can download what they need without a phone call.

Document Updated Format Action
Certificate of Insurance (COI) 2026-07 PDF Request →
WSIB Clearance Certificate 2026-08 PDF Request →
EcoLogo product list 2026-06 PDF Request →
Service Level Agreement (SLA) 2026-01 PDF Request →
Master Service Agreement template 2026-03 DOCX Request →
Safety data sheets (SDS) 2026-05 ZIP Request →
WCB / WorkSafeBC statement 2026-08 PDF Request →
Security & keyholder protocol 2026-04 PDF Request →
Let's talk

Send your RFP, your building spec, or just a question.

Average response from our ops team: 12 minutes during business hours, 2 hours overnight. We answer every email.

Or book a free 30-min walkthrough