We started in a Gastown basement in 2014 with two cleaners and a list of nine stratas. Today we run 247 properties across Metro Vancouver — same playbook, just more terminals.
Our founder, Maya R., spent 6 years as a property manager at a Coal Harbour strata before getting tired of vendors who didn't show up, didn't photograph their work, and didn't answer the phone. She started True Shines with a simple thesis: the cleaning industry was operating like it was 1995, while the buildings it served had moved into the 2020s.
Twelve years later, every True Shines crew carries a tablet, every job is photo-verified, and your account manager responds in under 12 minutes. The cleaning part is the same as it was in 1995 — we just added the layer that makes it auditable.
If we miss a window, the next visit is free. 99.4% on-time across 18,000 cleans last year — the other 0.6% we paid for.
Every clean is photo-verified. You see the result before we close the door. If you can't verify it, we didn't do it.
Anything below a 4.5★ on your internal survey, we re-clean inside 24 hours — free, no questions, no upcharge.
One account manager, one phone number, one email. You never have to repeat your building's spec to a call center.
Six of the people who run the operation day-to-day. The other 36 are uniformed cleaning technicians across the Lower Mainland.
All certificates are current, audit-ready and available as PDF on request.
Send the link to your contracts team — they can download what they need without a phone call.
Average response from our ops team: 12 minutes during business hours, 2 hours overnight. We answer every email.