Vancouver·Burnaby·Richmond·North Van·West Van·25 Metro Vancouver Neighbourhoods
Reviews · Verified · 2026

247 verified reviews.
4.9★ average.

Independently verified across Google, Yelp, BBB, and Facebook. We don't filter, edit, or hand-pick which reviews to show.

247 Google 64 Yelp 18 BBB 92 Facebook
4.9★
247 reviews
4.5★
64 reviews
A+
18 reviews
4.8★
92 reviews
247 Google reviews 4.9 ★ average WSIB covered Bonded & insured EcoLogo certified 24h re-clean guarantee
Featured · 5 of 247

Property managers, homeowners, and one very happy strata council.

Each of these reviews is a real customer, linked to a verified profile on the platform they posted it on.

★ ★ ★ ★ ★

"Switched from a national chain after a 6-month headache. True Shines took over in 9 days. Our audit score has not dropped below 98% in 14 months."

SK
Sarah K.
Property Manager · Kitsilano
★ ★ ★ ★ ★

"Yaletown strata of 184 units. They handle common areas + 14 move-outs/month. I literally never think about cleaning anymore. That's the highest compliment."

MT
Marcus T.
Strata Council · Yaletown
★ ★ ★ ★ ★

"Their dashboard is the killer feature. I can see exactly when my Kerrisdale home was cleaned, what was done, and photos of the result. Set-and-forget."

PR
Priya R.
Homeowner · Kerrisdale
★ ★ ★ ★ ★

"Gastown heritage building, 6,200 sq ft of brick, glass and original fir floors. They brought a custom plan that didn't damage a thing. Trustworthy crew."

DL
David L.
Owner · Gastown commercial
★ ★ ★ ★ ★

"Bought a fixer in East Van, hired True Shines for a deep clean before we moved in. They spent 7 hours and the place looked like a magazine shoot. Worth every dollar."

JA
Jen & Aaron W.
New homeowners · East Van
★ ★ ★ ★ ★

"We run a 24/7 coworking space in Mount Pleasant. They clean between members without us coordinating anything. The night audit photos in our Slack every morning is a small miracle."

RH
Riley H.
Operations · Mount Pleasant coworking
By the numbers · 2026

The numbers behind the reviews.

Pulled from the same live operations dashboard you can access as a client.

0
Verified reviews across Google, Yelp, BBB, and Facebook.
0
Average star rating across all platforms, weighted by review count.
0
Of reviews are 4★ or higher. 0.3% are 3★ or below — we read every one.
0
Average response time when someone leaves a 3★ or below. Personal, not canned.
Gallery · Recent visits

A few of the jobs we were proud of this quarter.

Real client work, photo-verified by our QA team. All client names redacted unless they gave permission.

Bright clean modern kitchen after move-out clean Move-out
YALETOWN · 1-BED CONDO

Strata turn-around in 3 hours

Full damage-deposit-return clean. Oven inside, fridge inside, all baseboards. Passed strata inspection first try.

Spotless modern living room after deep clean Deep clean
KITSILANO · 2-BED TOWNHOUSE

6-hour deep clean before tenant handover

Oven, fridge, all cupboards, grout, baseboards, window tracks, blinds. Photographed and delivered via dashboard.

Modern open office space at night being cleaned Commercial
BURRARD · 22,000 SQ FT

Nightly janitorial, 14 months on schedule

Replaced incumbent national chain. Audit score moved from 81% to 99% in 90 days. No missed nights in last 12 months.

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Try us on a single deep clean. No contract required.

If we don't earn 5 stars, the second visit is on us. Most first-time clients become recurring — that's how we got to 99.7% retention.

Average response · 12 minutes during business hours