Flat-rate quote in 12 minutes, in writing.

No — 90% of our quotes are flat-rate based on your square footage, bedrooms, and a few photos. We'll only do a walk-through if the space is unusual (post-construction, restoration, large commercial) — and we always tell you upfront if that's the case.

Yes. $5M general liability through Intact Insurance, WSIB clearance #8847291, $25K bond, full documentation sent on day one. We've never had an insurance claim in 12 years — but we carry the full package anyway.

24-hour re-clean, free, in writing on every invoice. Text or call us, we dispatch the same crew back within a day, no questions, no upcharge. We've done that 88 times in the last 12 months.

Yes — eco-certified supplies, HEPA-filtered vacuums, microfiber everything. All included in the flat rate. If you have specific products you'd like us to use (e.g. scent-free for sensitivities), just leave them out and we'll use those instead.

Always, slowly. We hire 2–3 cleaners a year, all through the crew leads, all $24+/hr + benefits + transit + profit share. Email careers@trueshines.ca with a paragraph about yourself.