🛡️ ISO 9001 Certified 📞 (604) 555-0182
Serving Metro Vancouver | Vancouver· Burnaby· Richmond· North Van· West Van· New West· Coquitlam
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Two ways to start.
Both are free.

Call and talk to a person in under three rings, or send us the details of your facility and we'll come back with a flat-rate quote within 24 hours. Either way, no call-center routing, no obligation, no pressure.

Request a Free Quote

Fill in the details below — your message is pre-formatted and will open in your email app. No signup, no portal, no spam.

Opens your email app. We respond within 1 business hour, 7am–7pm PT.

Phone (24/7 Dispatch)
(604) 555-0182
Live person, under 3 rings
Email
hello@trueshines.ca
Replies within 1 business hour
Head Office
1155 W Pender St
Vancouver, BC V6E 2P4
Visits by appointment
Office Hours
Mon–Fri: 7:00am – 7:00pm
Sat: 9:00am – 4:00pm
Sun: Emergency dispatch only
All times Pacific
Emergency 24/7
Flood, vandalism, biohazard, post-event.
90-minute Metro response.
📞 (604) 555-0182
🛡️ Our Office

1155 W Pender, downtown Vancouver

True Shines Cleaning Ltd.
1155 W Pender St, Vancouver, BC V6E 2P4
🛡️ Service Area

25 Metro Vancouver neighbourhoods, one call.

Our nightly crews cover every major neighbourhood across Metro Vancouver, from Bowen Island to Port Moody. If you don't see yours, call — we probably cover it too.

🛡️ Frequently Asked

The questions Vancouver asks before signing.

If your question isn't here, just call — we promise a person in under three rings.

Real $5,000,000 commercial general liability through Intact Insurance, WSIB cleared (Account #4729-118), bonded, and background-checked staff. We issue COIs within 24 hours of request — your legal or property management team can verify directly with our broker. Documents available on the About page.
If you flag anything we missed — within 24 hours of a visit — we come back inside 18 hours and re-clean it. No invoice, no argument, no "minimum visit" charge. In writing on every contract. Last year we honoured 14 re-cleans out of 18,000+ visits. That's the operating standard.
Never. All 12 of our nightly crews are W-2 employees on our payroll, wearing our branded royal-blue polos and photo IDs. No day-labor, no gig workers, no subcontractor roulette. The person you meet on the site survey is from the same team that will be in your building every night.
Free site survey within 48 hours of your call. Flat-rate contract delivered within 24 hours after that. Once signed, we can typically onboard and start service within 5 business days. Emergency callouts are 90 minutes from call to crew on-site across Metro Vancouver.
Yes. We're GBAC STAR trained and our BEST service tier includes full bio-risk documentation, MSDS sheets, training records, and audit-ready inspection reports. We currently clean dental clinics, medical offices, biotech labs, and senior living facilities across Metro Vancouver.
3 months for recurring residential and commercial contracts. One-time deep cleans, move-in/move-out, and post-construction have no minimum. After the initial 3 months, all recurring contracts are month-to-month with 30 days' notice to cancel.
All chemicals are EcoLogo UL 2759 certified and chosen for low VOC, no harsh fumes, and pet-safe residue profiles. We carry MSDS sheets for every product and can swap to fully green-only chemistry on request for sensitive households.
Meera Patel, our Customer Care Lead, during business hours — or our 24/7 on-call dispatcher for emergencies. No call-center routing, no offshore support, no "press 1 for sales." If you call, a person in Vancouver picks up.
🛡️ Get Protected This Week

Two ways to start. Both are free.

Call and talk to a person in under three rings, or send the form above. Either way, you get a flat-rate contract within 24 hours and a 24-hour re-clean guarantee in writing.