01
Walkthrough
We visit your space, measure, and listen. Free, no obligation, 30 minutes on-site.
— VANCOUVER · BURNABY · NEW WEST · RICHMOND · SURREY
Vancouver's most reviewed cleaning crew.
247 five-star reviews. Same crew, every visit.
We clean offices, medical clinics, warehouses, retail, and strata buildings across Metro Vancouver and the Fraser Valley. WSIB, bonded, $5M liability. Free quote in 60 seconds.
247 verified reviews · 4.9★ $5M liability 8+ years in Vancouver
— TRUSTED BY
- Bentall Kennedy
- PCL Construction
- Yaletown Dental
- Coal Harbour Strata
- PCL / Oxford Properties
- Westbank Corp
- Lower Lonsdale Business
— BUILT BY A BURNABY FOUNDER WHO CLEANED BUILDINGS HIMSELF
We started in a single Burnaby strata building in 2017. Now we clean 184 Vancouver buildings.
True Shines started because the founder spent three years watching Vancouver cleaning companies cycle through buildings, rotate crews, and ghost when something went wrong. We built a cleaning company the opposite way: same crew, every visit. One supervisor per building. A 24-hour re-clean guarantee. No surprise invoices.
Eight years later, 184 buildings, 247 five-star reviews, and a crew of 38 in-house W-2 employees (not subcontractors) who actually care about the work.
— Daniel L., Founder, True Shines Cleaning
184
Buildings cleaned
247
Five-star reviews
38
In-house staff
8+
Years in Vancouver
— 12 SERVICES UNDER ONE CONTRACT
Every cleaning service a Vancouver property needs. Under one contract.
From offices to warehouses, strata to retail, medical to post-construction. One quote. One crew. One phone number.
01
Office cleaning
Day-to-day janitorial for offices, coworking, and professional services. Quiet, after-hours, fully insured.
From $0.12 / sq ft
02
Medical & dental
Health Canada-compliant cleaning for clinics, dental practices, and allied health. Trained in infection control.
From $0.18 / sq ft
03
Warehouse & industrial
Floor scrubbers, high-bay dusting, dock & loading-bay cleaning. Trained for forklift traffic and shift work.
From $0.08 / sq ft
04
Retail stores
Daily or nightly cleaning for boutiques, flagship stores, and shopping centres. Floors, fitting rooms, windows.
From $0.15 / sq ft
05
Condo & multi-unit
Common areas, amenities, parking, elevators. Strata-friendly crew with full liability coverage.
From $0.10 / sq ft
06
Carpet & upholstery
Hot-water extraction, low-moisture encapsulation, and stain protection. IICRC-trained technicians.
From $0.25 / sq ft
07
Floor care & maintenance
Strip, seal, buff, burnish, polish. VCT, LVT, hardwood, polished concrete, epoxy.
From $0.40 / sq ft
08
Window & wall
Interior and exterior window cleaning up to 6 storeys. Pure-water reach & wash, water-fed pole systems.
From $3 / pane
09
Disinfection
Electrostatic spray, hospital-grade disinfectant, ATP testing. Cut workplace germs by 99.9%.
From $0.20 / sq ft
10
Day porter
In-building daytime presence. Restrooms, kitchens, common areas, spot-spills, set-ups, restocks.
From $32 / hour
11
Post-construction
Rough clean, final clean, punch-list. Dust, debris, paint, adhesive, window sticker removal.
From $0.35 / sq ft
12
Industrial & manufacturing
Food-safe plant cleaning, line-side, mezzanines, warehouse racks. Confined-space trained.
Custom quote
— HOW WE WORK
Six steps. One crew you trust.
02
Custom scope
A written scope of work, a fixed monthly quote, and a crew that knows your building.
03
Crew assignment
Background-checked, WSIB-cleared, EcoLogo-trained. The same crew every visit.
04
Scheduled clean
Nightly, weekly, monthly — whatever your building needs. We work around your operations.
05
Quality check
Supervisor walk-through after every visit. Photo log. 24-hour re-clean guarantee.
06
Ongoing support
One supervisor, one phone number, one email. Same person answers every time.
— FOR PROPERTY MANAGERS
One vendor. One contract. One accountable manager.
Janitorial plus everything else: HVAC filter changes, light bulbs, snow removal, parking lot sweeping, landscaping, handyman, 24/7 emergency response. All on one monthly invoice.
- Janitorial + maintenance in one contract
- One accountable supervisor per building
- 24/7 emergency response line
- Photo-logged visits after every clean
- Consolidated monthly invoicing
- Multi-site discount for 3+ buildings
— WHY VANCOUVER PICKS US
Six reasons we're the crew that stays.
Same crew, every visit
No rotating strangers. The same 2-4 person team knows your building like their own — because they've been cleaning it for years.
24-hour re-clean guarantee
If anything's off, you tell us within 24 hours and we come back the same day. No invoices, no arguments, no fine print.
Fixed monthly quote
No surprise invoices, no per-visit fees, no consumables add-ons. The price we quote is the price you pay — every month.
One accountable contact
A dedicated supervisor who knows your building. One phone number, one email, one person answering every time.
Photo-logged visits
Every visit documented. A 6-photo minimum: lobby, kitchen, restrooms, meeting rooms, floors, bins. Emailed by 7am.
EcoLogo & green-sealed
EcoLogo-certified products, microfibre systems, HEPA vacuums. Green-sealed, LEED-friendly, and we can show you the MSDS.
— 247 VERIFIED REVIEWS
Real Vancouver teams. Real words.
We don't ask for reviews, we don't incentivise them, and we don't edit them. The 247 below are the real words of the real Vancouver property managers and office teams who hired us and told Google what they thought.
★★★★★
"We've cycled through three cleaning companies in five years. True Shines is the first one that has stayed. Their crew is the same every night, and you can tell they actually care about the work."
★★★★★
"Cut our cleaning complaints by 90% in the first month. The photo logs after each visit are huge — I can see what was done without having to walk the building at 11pm."
★★★★★
"They handle our 6,000 sq ft dental clinic, our 3 operatories, and our sterilization room. Infection-control trained, WHMIS certified, and the auditor's been happy every year."
★★★★★
"True Shines took over our 4-building strata portfolio last year. The strata council actually stopped getting cleaning complaints. That's never happened before."
★★★★★
"Their post-construction crew turned around a 28,000 sq ft downtown floor in 36 hours. Paint specks, dust, stickers, polish — the leasing team signed on it the next morning."
★★★★★
"We needed day porters who could handle set-ups for a 200-person board meeting at 7am. True Shines sent the same two people for the entire 3-month run. We renewed the contract."
— WHERE WE WORK
Metro Vancouver, the Fraser Valley, and anywhere your building is.
Metro Vancouver
- Vancouver (all neighbourhoods)
- Burnaby · New Westminster
- Richmond · Delta · Surrey (south)
- North Van · West Van
- Port Moody · Coquitlam
Fraser Valley
- Surrey · Langley · Cloverdale
- Abbotsford · Mission
- Chilliwack · Hope
- Maple Ridge · Pitt Meadows
By request
- Whistler · Squamish
- Vancouver Island (Victoria, Nanaimo)
- Interior BC (Kelowna, Kamloops)
- Multi-site national accounts
— FREE, NO OBLIGATION
Get a free quote in under an hour.
Tell us about your building. We'll come out for a free walkthrough and send a fixed-price quote within 60 minutes of the visit. No contracts to sign, no fine print.
- Free 30-minute on-site walkthrough
- Fixed monthly quote within 60 minutes
- No contracts, no obligation
- Most accounts live within 5-7 business days
— FAQ
Frequently asked, honestly answered.
How quickly can you start cleaning our building?
Most accounts go live within 5-7 business days of the walkthrough. If you have a hard deadline (move-in, post-construction handoff, audit), we can often pull that to 48-72 hours — talk to us and we'll see what's possible.
Do you use your own staff or subcontractors?
Our own staff. W-2 employees, on payroll, with WSIB coverage and benefits. We don't sub out your building to a stranger. Every crew member is background-checked, WHMIS-trained, and EcoLogo-certified before their first visit.
What does the 24-hour re-clean guarantee actually cover?
Anything we did — or didn't do. If a restroom isn't up to standard, a window has streaks, a floor was missed, anything at all — you tell us within 24 hours of the visit and we come back the same day. No invoice, no fine print, no questions.
Are you insured? What if something breaks?
Yes. $5,000,000 in general liability, full WSIB coverage, and a bonded crew. We've never had a claim go to insurance in 8 years, but if something does break we file it the same day and replace it. You're not on the hook.
Do you provide the consumables (toilet paper, soap, liners)?
Yes — by default, our monthly quote includes all paper, soap, sanitizer, and liner consumables. We track par levels and restock on every visit. If you want to provide your own, we'll deduct that from the quote.
What if I need to skip a visit or change the schedule?
Just tell your supervisor. 24 hours' notice is ideal but not required. Skip credits roll forward or come off the next month's invoice. No fees, no penalties.
Can you handle multiple buildings on one contract?
Yes — that's most of our portfolio. Strata portfolios, REITs, multi-site retailers. One contract, one supervisor, one monthly invoice, one consolidated photo log per building.
What's the difference between janitorial and facility management?
Janitorial is cleaning. Facility management is everything else: HVAC filter changes, light bulb replacements, snow removal, landscaping, parking lot sweeping, handyman, minor plumbing, 24/7 emergency response. Most buildings need both — under one contract, one supervisor, one phone number.
Do you work after hours only, or during the day too?
Both. About 70% of our accounts are after-hours cleaning (offices, retail, strata). About 30% are day-porter or daytime cleaning (medical clinics, dental, live-occupied buildings). We work around your operations.
— FROM THE FIELD
Notes from the field.
See all posts →
The True Shines 6-step process: how a Vancouver office clean actually works
A walkthrough of our actual 6-step process: from the first on-site visit through to the photo-logged quality check.
What facility management actually means (and why most Vancouver buildings don't have it)
A plain-English guide to facility management vs. janitorial, and why most buildings under-buy it.
Cut workplace germs by 99.9%: our disinfection protocol, end to end
The actual protocol we use for electrostatic disinfection, with ATP test results from real Vancouver buildings.