— LAST UPDATED: 2026
Privacy policy.
True Shines Cleaning Ltd. ("we", "us", "our") is committed to protecting your privacy. This policy describes what information we collect, how we use it, and your rights.
Information we collect
We collect the following information when you interact with our website or request a quote:
- Contact information (name, email, phone, company name)
- Property information (building type, square footage, address, service needs)
- Website usage data (pages visited, time on page, device type, anonymized IP)
- Communication history (emails, calls, form submissions)
How we use your information
We use the information we collect to:
- Respond to quote requests and inquiries
- Provide the cleaning services you have contracted for
- Communicate with you about your account, services, and invoices
- Improve our website and our services
- Comply with legal and regulatory obligations
Information sharing
We do not sell, trade, or otherwise transfer your personal information to third parties. We may share information with:
- Service providers who help us operate (e.g., payment processors, scheduling software) under strict confidentiality
- Legal authorities when required by law
- Insurance carriers in the event of a claim
Cookies and analytics
We use cookies and similar technologies to:
- Remember your preferences (e.g., language)
- Analyze website traffic (anonymized, aggregate data)
- Improve our marketing and content
You can disable cookies in your browser settings, but some site features may not work as expected.
Data security
We implement reasonable technical and organizational measures to protect your information, including encryption in transit, access controls, and staff training. We retain personal information only as long as necessary to provide our services and comply with legal obligations.
Your rights
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of marketing communications
To exercise these rights, email us at hello@trueshines.ca or call (604) 555-0182.
Contact us
If you have any questions about this privacy policy or our data practices, please contact us:
- Email: hello@trueshines.ca
- Phone: (604) 555-0182
- Mail: True Shines Cleaning Ltd., 1234 Production Way, Burnaby, BC V5H 4N7